Overlooking Lake Caroline, Mercure Melbourne Caroline Springs offers rooms with a private balcony and flat-screen TV, just 25 minutes' drive from Melbourne International Airport. Guests enjoy a swimming pool, a hot tub and a fitness centre. All air-conditioned rooms include a work desk, minibar and tea and coffee making facilities. All guests receive free covered parking. You can have a meal at the cafe or bistro which features a terrace offering lake views. The Sports Bar serves a range of local and international beer and offers pool tables and flat-screen TVs. Function and event spaces are also available. Mercure Melbourne Caroline Springs is 30 minutes’ drive from central Melbourne, 10 km from Sunshine Hospital and a short drive from the Keilor, Sunshine, Truganina and Derrimut industrial and business parks.

Couples particularly like the location — they rated it 8.7 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Mercure
Hotel chain/brand
Mercure

Property highlights

Top location: Highly rated by recent guests (8.7)

Want a great night's sleep? This hotel was highly rated for its very comfy beds.

Free private parking available at the hotel


Availability

Select dates to see this property's availability and prices

Room type
Number of guests
 
1 extra-large double bed
and
1 sofa bed
1 single bed
and
1 sofa bed
1 extra-large double bed
1 extra-large double bed
1 extra-large double bed
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Property practices

This property has told us they implemented certain practices across some or all of these categories: waste, water, energy and greenhouse gases, destination and community, and nature.
Guest reviews

Categories:

Staff
8.7
Facilities
8.6
Cleanliness
8.7
Comfort
8.7
Value for money
8.1
Location
8.7
High score for Caroline Springs
Select topics to read reviews:

See what guests loved the most:

  • Halaevalu
    Australia Australia
    Very spacious, close to amenities and beautiful pool and spa. It’s a wonderful area, Caroline Springs.
  • Boulding
    Australia Australia
    Rooms were great size, as was the ensuite, they were clean and quiet. The parking was fantastic and the staff were lovely. The access was simple and the two elevators were quiet and efficient.
  • Bonanno
    Australia Australia
    I've stayed there few times and has always been good

Hotel surroundings

Restaurants
2 restaurants on site

  • Westwaters Cafe
    • Open for
      Breakfast • Lunch • Dinner
    • Ambiance
      Family friendly • Modern
  • Westwaters a la carte Bistro
    • Open for
      Lunch • Dinner
    • Ambiance
      Family friendly • Modern

Facilities of Mercure Melbourne Caroline Springs
Great facilities! Review score, 8.6

Most popular facilities
  • Indoor swimming pool
  • Fitness centre
  • Spa and wellness centre
  • Facilities for disabled guests
  • 2 restaurants
  • WiFi available in all areas
  • Room service
  • Tea/coffee maker in all rooms
  • Bar
Bathroom
  • Toilet paper
  • Towels
  • Private bathroom
  • Toilet
  • Free toiletries
  • Hairdryer
  • Shower
Bedroom
  • Linen
  • Wardrobe or closet
  • Alarm clock
Outdoors
  • Outdoor furniture
  • Balcony
  • Terrace
Kitchen
  • Electric kettle
Activities
  • Live sport events (broadcast)
  • Live music/performance
  • Temporary art galleries
    Additional chargeOff-site
  • Billiards
    Additional charge
  • Children's playground
  • Casino
Living Area
  • Seating Area
  • Desk
Media & Technology
  • Flat-screen TV
  • Cable channels
  • Telephone
  • TV
Food & Drink
  • Coffee house on site
  • Kid meals
    Additional charge
  • Breakfast in the room
  • Bar
  • Tea/Coffee maker
Internet
WiFi is available in all areas and charges are applicable.
Parking
Free private parking is possible on site (reservation is not needed).
  • Parking garage
  • Accessible parking
Reception services
  • ATM/cash machine on site
  • Luggage storage
  • Express check-in/check-out
  • 24-hour front desk
Entertainment and family services
  • Indoor play area
  • Babysitting/child services
    Additional charge
Cleaning services
  • Daily housekeeping
Business facilities
  • Fax/photocopying
    Additional charge
  • Meeting/banquet facilities
    Additional charge
Safety & security
  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Smoke alarms
  • Key card access
  • Safety deposit box
General
  • Shared lounge/TV area
  • Designated smoking area
  • Air conditioning
  • Non-smoking throughout
  • Wake-up service
  • Heating
  • Private entrance
  • Laptop safe
  • Carpeted
  • Lift
  • Family rooms
  • Ironing facilities
  • Facilities for disabled guests
  • Non-smoking rooms
  • Iron
  • Wake up service/Alarm clock
  • Room service
Accessibility
  • Toilet with grab rails
  • Wheelchair accessible
  • Upper floors accessible by elevator
Indoor swimming pool
Free!
  • Open all year
  • Heated pool
  • Pool/beach towels
Wellness
  • Fitness
  • Hot tub/Jacuzzi
  • Massage
    Additional charge
  • Spa and wellness centre
  • Fitness centre
Languages spoken
  • English

House rules

Mercure Melbourne Caroline Springs takes special requests - add in the next step!

Check-in

From 14:00

Guests are required to show a photo identification and credit card upon check-in

Check-out

Until 10:00

 

Cancellation/
prepayment

Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required room.

Refundable damage deposit

A damage deposit of AUD 250 is required on arrival. That's about GBP 131. This will be collected by credit card. You should be reimbursed within 14 days of check-out. Your deposit will be refunded in full via credit card, subject to an inspection of the property.

Children and beds

Child policies

Children of any age are welcome.

Children 3 years and above will be charged as adults at this property.

To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

Cot and extra bed policies

0 - 1 year
Cot upon request
Free
2 years
Cot upon request
Free
Extra bed upon request
AUD 40 per child, per night
3+ years
Extra bed upon request
AUD 40 per person, per night

Prices for cots and extra beds are not included in the total price, and will have to be paid for separately during your stay.

The number of extra beds and cots allowed is dependent on the option you choose. Please check your selected option for more information.

All cots and extra beds are subject to availability.

Age restriction

The minimum age for check-in is 18

Pets

Pets are not allowed.

Groups

When booking more than 7 rooms, different policies and additional supplements may apply.

Mastercard Visa Eftpos JCB Diners Club American Express Cash Mercure Melbourne Caroline Springs accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

The fine print
Need-to-know information for guests at this property

Please note, there is a 1.4% credit card surcharge when using a credit card.

Please note that Mercure Melbourne Caroline Springs requires an AUD 250 credit card pre-authorisation upon check in to cover any incidental charges. Cash or debit cards are not acceptable forms of payment. You must show a valid credit card and photo ID upon check in. This credit card must be in the same name as the guest's name on the booking confirmation.

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

A damage deposit of AUD 250 is required on arrival. This will be collected by credit card. You should be reimbursed within 14 days of check-out. Your deposit will be refunded in full via credit card, subject to an inspection of the property.

FAQs about Mercure Melbourne Caroline Springs

  • Mercure Melbourne Caroline Springs is 1.1 miles from the centre of Caroline Springs. All distances are measured in straight lines. Actual travel distances may vary.

  • Yes, Mercure Melbourne Caroline Springs is popular with guests booking family stays.

  • Yes, this hotel has a pool. Find out the details about the pool and other facilities on this page.

  • Yes, there is a hot tub. You can find out more about this and the other facilities at Mercure Melbourne Caroline Springs on this page.

  • Mercure Melbourne Caroline Springs has 2 restaurants:

    • Westwaters Cafe
    • Westwaters a la carte Bistro

  • Mercure Melbourne Caroline Springs offers the following activities / services (charges may apply):

    • Spa and wellness centre
    • Fitness centre
    • Hot tub/Jacuzzi
    • Massage
    • Children's playground
    • Billiards
    • Casino
    • Live music/performance
    • Fitness
    • Swimming Pool
    • Temporary art galleries
    • Live sport events (broadcast)

  • The prices at Mercure Melbourne Caroline Springs may vary depending on your stay (e.g. dates you select, hotel's policy etc.). See the prices by entering your dates.

  • Check-in at Mercure Melbourne Caroline Springs is from 14:00, and check-out is until 10:00.

  • Room options at Mercure Melbourne Caroline Springs include:

    • Quadruple
    • Apartment
    • Double
    • Triple

  • Guests staying at Mercure Melbourne Caroline Springs can enjoy a highly-rated breakfast during their stay (guest review score: 7.2).

    Breakfast option(s) include:

    • À la carte