Smokers hanging around outside reception

Liked the vibe and the facilities.

Stayed in April 2024

There was a strong smell of smoke at the entrance to our hallway and followed along a little which was unpleasant and our shower unfortunately was only scalding hot - we had to turn on the taps at the sink to try and bring down the temperature (We made reception aware at checkout as this would harm someone with sensitive skin or a child).

Great location, bed was comfortable and very convenient as a stop when travelling. It was very affordable. Ample parking with an overflow area too, seemed like a great venue for larger groups/conferences and events.

Stayed in April 2024

Long check in…. Although I was first in the queue, it took 20 minutes and I was in a hurry! Also, when I came down for breakfast, at 0920, having paid £20, I was told by an older lady ,”You’ll have to. Have what’s left on the buffet, as we close at 0930!” I did tell her that , if it’s till 0930, I should be able to arrive at anytime up to 0929 and expect full service. I was left with cereal and toast! One other thing, it was a very long walk to my bedroom!!

Location, spacious rooms, comfy bed

Stayed in May 2024

Nothing

Very comfortable room. Staff very friendly and helpful. Great breakfast. Beautiful grounds.

Stayed in May 2024

A very long walk from reception to the room. Food in the bar was over priced and not great quality. Bar staff seemed to be on a social outing rather than at work. Pretty unprofessional behaviour from them.

Clean

Stayed in May 2024

Most of the rooms were in the annexes not the lovely old building

The grounds were lovely

Stayed in May 2024

Nothing

The old part of the building and the grouds were excellent also the pool area

Stayed in May 2024

The modern part of the hotel lacks character but is clean & functional.

The character of the old part of the hotel. The pool & spa … pool was lovely & warm.

Stayed in May 2024

The swimming pool was very cold, we were advised that the pump had gone after mentioning the temperature to a staff member. However when we first attended the pool and signed in nothing was mentioned, we were travelling with a 2 and 7 year old so it took a long time to enter the pool to try and adjust to the temperature and then we had to leave as the youngest was shivering so much. My husband had returned to his locker and was unable to access with the code, he had to go to gym reception wet and cold with a towel to find that staff had reset the code as another member got confused which locker was theirs, resulting in it being reset, it would have saved a lot of unnecessary anxiety if they had put a note on the front to advise he needed to speak to a staff member to access it.

Beautiful estate, grounds are spectacular. Shower in room was very powerful, amenities smelt amazing as you would expect from penhaligon's products.

Stayed in May 2024

Bed was a little hard. . Was surprised that accommodation was very modern and didn't reflect the frontage. .

Gym and swimming pool were lovely. . Connecting rooms were novel. .

Stayed in May 2024

The bed was uncomfortable. We ended up in the middle all the time it was so soft. Could not find written anywhere what the reception extension was.

The grounds were lovely The pizza in the bar was good and the staff in the bar were more attentive than reception staff.

Stayed in May 2024

The doors all slam which wasn’t great at 7am when you’ve had a late night.

Beautiful and perfect for the wedding we attended.

Stayed in May 2024

The newer bedroom blocks are very ordinary and disappointing and beds not as comfortable as Premier Inn.In general the staff throughout are lovely, apart from Ella supervisor in the restaurant she ,was downright rude to both me and my partner not what we would expect from any hotel let alone one of this supposed calibre.She needs an attitude, lesson ,is nt the customer always right ? She almost spoilt our evening. We waited a long time for our water and wine even before our starters arrived. Our table was booked for 7.30 and it was over an hour later we received either ??

The central old part of the hotel including the public rooms and grounds are very nice. Ian ,the concierge was tremendous, friendly, well in formed ,extremely helpful,without being asked he's a treasure. Thank you .

Stayed in May 2024

Great location and wonderful setting

Stayed in May 2024

Facilities good rooms nice .Great breakfast.

Stayed in April 2024

View from room onto car park Long trek from reception to room

breakfast was great Leisure facilities were very good Room was clean and comfortable

Stayed in April 2024

The hotel was starting to feel a bit run down. A flashing light in the corridor was left. In the bedroom the shaver socket was broken. There was no literature in the room to explain the hotel and its facilities such as opening times for restaurant and pool, menus

The staff we had any dealings with were polite, engaging and responsive. They made us feel welcome. The breakfast had a great range. There was plenty of parking.

Stayed in April 2024

noises around in the room

breakfast is good

Stayed in April 2024

room facilities were average, room a bit bland as were common areas, very corporate not public

buffet breakfast, swimming pool and steam room

Stayed in April 2024

Bit big and institutional

Very comfy bed Nice staff

Stayed in April 2024

The breakfast was ok but not the amazing selection that was promised in other reviews. I was disappointed that there was no fresh bread other than the standard sliced loaves that go in the toaster. This felt sub par in comparison to other De Vere Hotels. The property is a little old fashioned and in need of updating in places.

The staff were very friendly and helpful. The hotel setting was lovely. The location was great within easy reach of Holmes Chapel, Jodrell Bank and the motorway!! Lots of places to sit around the hotel and good parking.

Stayed in April 2024

Long way to rooms, some rooms very dated

Delux rooms were nice.

Stayed in April 2024

No air conditioning in rooms. Hard to get the temperature right.

The rooms were spacious and spa facilities included in stay.

Stayed in April 2024

Has a very corporate feel and lacks personal character. Rooms are a good size and bed excellent, however soundproofing was not effective and we were kept awake until 1am.

Very clean and spacious hotel in quiet surroundings.

Stayed in April 2024