Narrowcliff, Newquay, TR7 2PR, United Kingdom
#42 of 46 hotels in Newquay
Guests' ChoiceBased on 2181 hotel reviews
6.2Cleanliness
6.6
Comfort
6.8
Location
8.8
Facilities
6.4
Staff
8.2
Value for money
6.8
Free WiFi
7.0
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 22 May 2024
Masih
United KingdomTelevision location Mould in bathroom Shower and toilet need updating The work yard outside the window so noisy even with windows closed woke us up at 06.00
The bed was comfortable Location fab and cheap deal
Stayed in May 2024
Reviewed: 21 May 2024
Philips
United KingdomEverything except the bad smell on the ground floor maybe get some strong smelling deodorising air fresheners
Everything except the bad smell on the ground
Stayed in May 2024
Reviewed: 20 May 2024
Martin
United KingdomVery limited parking spaces so had to walk a good bit for someone who’s disabled an has trouble walking really took it out of me
Right facing the beach glad I was at the back as it was quitter
Stayed in May 2024
Reviewed: 18 May 2024
Ian
United KingdomRoom small bed ripped curtains hanging off tiles in shower drilled holes in tiles very shabby
Location cant fault it close to town and pubs
Stayed in April 2024
Reviewed: 9 May 2024
Gary
IrelandSmell in corridors
Local
Stayed in May 2024
Reviewed: 2 May 2024
Sarah
United KingdomThe shower water was too cold and so I couldn't shower nor wash my hair so went on to the airport in the morning to go to my holiday with unwashed hair which didn't feel good and then when I reached my accommodation in Spain, there was no hairdryer so would have been nice if the shower was warm or hot water so I could have washed my hair. The room itself and the shower room was very small. The size of room and dated fittings etc made us feel like we would have rather booked the Travelodge that was even nearer the station. We have used Travelodge loads over the years and was trying to give our business to a local hotel instead. The rear views aren't great but there's some distant hillside beyond the roof. we asked to have room change straight away, due to noise from refrigeration extractor from bar area as so noisy outside room. When we arrived a tad early we weren't offered to buy a hot or cold drink and were offered to store luggage instead and had to walk into the town to kill time and get a drink. It would have been nice to spend the half hour in the hotel with a cuppa, after our two hour train journey's and walk to the hotel instead of being sent away again. The reception staff were nice though so it wasn't their fault that there were no refreshments.
The staff changed our room with no hassle when we didn't like the first noisy room. The bed was comfortable and slept well. The location was good, close to the station. Everything was clean.
Stayed in April 2024
Reviewed: 2 May 2024
Martin
United KingdomRoom wasn't very accessible for pram or wheelchair, lift was very small. Parking spaces all reserved but no mention you can reserve on booking? Rooms very dated and very run down.
Location is excellent. Decent value for short no-frills stay
Stayed in April 2024
Reviewed: 27 April 2024
O'brien
United KingdomThe rooms are quite small and abit outdated
We liked how close to the beach and town centre it was
Stayed in March 2024
Reviewed: 26 April 2024
Robert
United KingdomFor the price I paid I cannot complain re the hotel. This hotel is good value for money.
For the price I paid I cannot complain. Room was tidy, bed was ok, tv good, shower in room. Excellent reception staff. Location was great - not in the centre: where you may hear noise from nightlife, but, only 5-10 mins walk to pubs/bars/restaurants…..beach is 20 seconds over road from hotel. Parking available outside hotel - if you pre book/if available. The thing with reviews is you get people who get a cheap price re hotel but expect Hilton standards - for what I paid for this hotel I was happy with the value I got. I would book again/would stay again.
Stayed in April 2024
Reviewed: 15 April 2024
Klaudia
United KingdomThe room we had , there was seagulls trying to get into the room. My dog wasn’t feeling comfortable and we couldn’t have open window, because of that was very hot inside. Otherwise we were very happy.
Staff was very nice 😊
Stayed in April 2024
Reviewed: 13 April 2024
Mark
United KingdomAble to here other guests moving around
Location and price
Stayed in April 2024
Reviewed: 9 April 2024
Luke
United KingdomParking not great. Rooms absoloutley filthy and dated. Was here with a friend.. we just laughed… nothing else we could do!!
Staff were amazing. So friendly! Location was fantastic. 5 minute walk into town!
Stayed in April 2024
Reviewed: 8 April 2024
Mark
United KingdomRoom a little small lack of parking
Location no fuss friendly staff
Stayed in April 2024
Reviewed: 7 April 2024
Helen
United KingdomVery tired rooms. Sink was blocked on arrival and shower head had to be replaced whilst there. Paint pealing off the walls in bedroom.
Location. Comfy bed.
Stayed in March 2024
Reviewed: 6 April 2024
Krystyna
United KingdomGood central location but a nightmare for parking. Had to haul multiple cases and bags along with a dog 15 minutes walk in the rain. Parking was available to reserve infront of hotel but no option to reserve on booking.com which is frustrating.
Warm welcome on arrival. Room serviced after one night after a spillage on the bed which was nice and appreceated. A lift which made carrying luggage to room easy. Nice room for the price
Stayed in April 2024
Reviewed: 1 April 2024
Jessica
United KingdomVery noisey Room looks nothing like photos, very outdated Shower is awful and randomly stops. Rooms extremely hot and no control of it.
Staff friendly
Stayed in April 2024
Reviewed: 24 March 2024
Geraldine
IrelandGood breakfast
Stayed in March 2024
Reviewed: 22 March 2024
Antony
United KingdomSeemed to be a generator outside which hummed a bit, not sure it was from this property tho. Walls were quite thin so could hear others when they talked / open / closed doors.
Single room, had space to store clothes. Pillow was not great but the staff happilly provided another. Room was basic but good value for money. No complaints with the shower, not a room with a view but it wasn't booked for that reason.
Stayed in March 2024
Reviewed: 22 March 2024
Brian
United KingdomNo chair in the room and the bed side lamp didn't work
Good location near the station and buses
Stayed in March 2024
Reviewed: 21 March 2024
Edward
United Kingdomeverything I needed for relaxing break
Stayed in March 2024
Reviewed: 20 March 2024
Natalie
United KingdomWater pressure wasn't great, and shower temperature fluctuated whilst in it. Wasn't made aware of the £7 a day for parking when we booked.
The location was great. Staff was friendly.
Stayed in March 2024
Reviewed: 18 March 2024
Warren
United KingdomCleaner needs to spend a little bit more time in the room. Radiator in bathroom was in need of a good clean. Plugs good have had a bit of a clean as well.
Location was amazing we even had a small sea view, we stayed in room 43. Staff were very friendly and talkative, even advised were to go for food.
Stayed in March 2024
Reviewed: 18 March 2024
Tamsen
United KingdomThe bin in the bathroom or in the room I have a weird phobia also I didn't like the amount of pillows there wasn't enough for me and the blanket wasn't enough for two people I didn't like the entertainment volume in and out the building when I was passing or in my room
I liked room it was really nice but I had a problem with a bin being in the bathroom or in the room at all The staff was all pleasant it was comfy and relaxing in the rooms all neat and tidy The price was really good for the night
Stayed in March 2024
Reviewed: 17 March 2024
Emily
United KingdomNoise from location load of drunks
pet allowed
Stayed in March 2024
Genova, Italy
Sankt Georgen im Schwarzwald, Germany
Kharkiv, Ukraine
Ofrínion, Greece
Nice, France
New Delhi, India
Assisi, Italy
Vienna, Austria
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content